CASE STUDY:
Women’s Housing and Economic Development Corporation (WHEDco)
WHEDco Leverages PlanStreet Case Management Software to Enhance Programs for Families and Youth
Organization Overview
The Women’s Housing and Economic Development Corporation (WHEDco) is a community-based nonprofit organization committed to creating and maintaining affordable housing while offering comprehensive programs that empower families and youth.
- Early Childhood Discovery Centers (childcare and early learning)
- Family support services (health, nutrition, counseling)
- Teen programs (education, mentorship, enrichment activities)
WHEDco’s mission is to ensure children and families in under-resourced communities have access to safe, nurturing environments that promote learning, personal growth, and economic stability.
Challenges
WHEDco faced several operational challenges in managing its diverse programs:
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Fragmented Data Management:
- Childcare records, family support case notes, and teen program attendance were stored across multiple systems, spreadsheets, and paper files.
- Tracking participant progress and outcomes was labor-intensive and prone to errors.
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Limited Reporting and Analytics:
- Measuring program impact and compliance with funding requirements was difficult due to inconsistent data.
- Staff spent significant time compiling reports manually.
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Staff Workflow Inefficiencies:
- Case managers and program coordinators lacked a unified platform for documenting client interactions, creating treatment or support plans, and scheduling follow-ups.
Solution
WHEDco implemented PlanStreet Case Management Software to streamline operations across its childcare, family support services, early childhood discovery centers, and teen programs. PlanStreet offered:
- Centralized Client Records: All participant information from attendance to individualized support plans was stored in a single secure platform.
- Integrated Program Management: Staff could manage early childhood development activities, family support cases, and teen program engagement without switching between multiple systems.
- Automated Reporting: Built-in analytics allowed WHEDco to track key performance indicators (KPIs), monitor program outcomes, and generate compliance reports effortlessly.
- Custom Workflows: Case managers could tailor workflows for intake, assessment, service delivery, and follow-up, improving efficiency and accountability.
Implementation
Step 1:
Needs Assessment
WHEDco identified critical areas where case management automation would save time and improve data accuracy.
Step 2:
Configuration & Integration
PlanStreet was tailored to align with WHEDco’s program structures and reporting needs.
Step 3:
Staff Training
Program coordinators, case managers, and administrative staff received hands-on training to use the platform effectively.
Step 4:
Phased Rollout
The system was implemented gradually, starting with early childhood programs, followed by family support services, and then teen programs.
Outcomes
After implementing PlanStreet, WHEDco observed:
- Improved Data Accuracy and Accessibility: Staff could quickly access participant histories, family engagement records, and program participation data in real time.
- Enhanced Program Monitoring and Reporting: PlanStreet’s reporting tools enabled WHEDco to track developmental milestones for children, measure teen program engagement, and monitor family support outcomes.
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Increased Staff Efficiency:
Case managers saved hours each week previously spent on manual recordkeeping and report compilation.
Automated reminders ensured timely follow-ups and service continuity. - Better Participant Outcomes: Centralized case management allowed staff to identify gaps in services, coordinate interventions, and personalize support plans, improving overall program effectiveness.
- Data-Driven Decision-Making: WHEDco leadership gained actionable insights into program performance, resource allocation, and areas for expansion or improvement.