CASE STUDY:
Tunnel to Towers Foundation
Building a National Homeless Veteran Case Management Network with PlanStreet
Organization Overview
Tunnel to Towers provides housing assistance and supportive services to veterans and military families in nearly every state through their National Case Management Network. Their coordinated national network enables housing coordinators, employment specialists, behavioral health professionals, and case managers to rapidly identify homeless veterans, secure safe housing, and connect them with long-term supportive services.
The Challenge
Managing a nationwide network to support veterans requires a secure and consistent way to coordinate care. Tunnel to Towers needed a platform that could support the full veteran journey, from intake to services to outcomes, while giving case managers, housing specialists, and leadership access to the same information in real time.
The organization also wanted to standardize assessments, improve communication across teams, reduce manual administrative work, and gain better visibility into program outcomes.
The PlanStreet Solution
PlanStreet implemented a centralized, cloud-based platform that supports every stage of the service journey, from the first referral through housing placement and ongoing follow-up.
PlanStreet configured the platform to automate many of the manual tasks involved in veteran case management, reducing administrative burden and ensuring timely service delivery. Referral routing, assessment assignments, case manager notifications, due date reminders, follow-up scheduling, goal reviews, housing milestone alerts, and case closure workflows are all managed automatically.
Implementation
PlanStreet implemented a solution that supports veterans throughout their entire journey with Tunnel to Towers.
Intakes and Referrals
Veterans can be referred through online forms, community organizations, VA partners, outreach teams, Veterans Matter referrals, or self-referrals. Once a referral is received, PlanStreet automatically creates a client record and routes the case to the appropriate case manager.
Comprehensive Assessments
PlanStreet digitizes comprehensive biopsychosocial assessments, allowing case managers to complete assessments electronically from any location. This allows staff to consistently collect information and begin services without delay.
Emergency Housing Assistance
Emergency housing assistance is managed directly within the platform, with every payment linked to the veteran's record to provide complete transparency and accountability.
Individual Service Plans
The platform supports each veteran's personalized care plan. Staff can track goals, monitor progress, and document outcomes using real-time dashboards that provide a complete view of each veteran's journey.
Goals & Outcomes Tracking
Case managers monitor measurable goals and outcomes through real-time dashboards, providing visibility to each veteran's progress, including referrals, active cases, housing progress, program performance, and long-term outcomes across the national network.
Results & Impact
With PlanStreet, Tunnel to Towers operates on a single platform that connects providers across the country and supports veterans from their first request for assistance through permanent housing and long-term stability.
The organization can now:
- Centralize veteran case management across a nationwide network.
- Standardize assessments and workflows across all participating providers.
- Improve coordination between housing, behavioral health, and supportive service teams.
- Track every referral from intake through program completion.
- Monitor veteran goals and long-term outcomes in real time.
- Reduce administrative work through workflow automation.
- Strengthen accountability with centralized reporting and dashboards.
- Scale services while maintaining consistent, high-quality care.