CASE STUDY:
Living Grace Homes
Streamlining Housing and Family Services with PlanStreet
Organization Overview
Living Grace Homes provides safe housing and comprehensive support services to pregnant women and young mothers experiencing homelessness or housing instability. Through its housing and supportive service programs, the organization helps families build stability, develop life skills, and work toward long-term independence. As a housing provider participating in the Continuum of Care, Living Grace Homes maintains HMIS compliance while delivering individualized case management and supportive services.
The Challenge
Living Grace Homes delivers housing and supportive services through multiple programs, requiring staff to coordinate care while maintaining accurate documentation in both HMIS and internal case management systems.
The organization needed a solution that would eliminate duplicate data entry, improve coordination across housing and family support programs, provide staff with a complete view of each client's services, and simplify day-to-day case management.
The Solution
PlanStreet implemented a centralized case management platform with HMIS integration. By automatically importing client information from the Continuum of Care (CoC)'s HMIS, PlanStreet reduces manual data entry and creates a single community-based care platform where staff can manage case management, service documentation, referrals, and program activities.
This allows teams to spend less time maintaining records and more time supporting clients and their families.
Implementation
PlanStreet implemented a solution that connects HMIS data with Living Grace Homes' housing and family support programs.
HMIS Integration & Client Intake
PlanStreet integrates with the Continuum of Care's HMIS through automated data imports. As housing information is exported from HMIS, PlanStreet automatically creates client records, imports household and demographic information, synchronizes housing data, and makes client information immediately available for service delivery. This eliminates duplicate data entry and helps staff begin services more quickly.
Housing Case Management
Staff manage case management activities across Living Grace Homes' maternity housing, emergency housing, and external housing programs within one platform. Case managers document services, create individualized service plans, coordinate housing placements, manage referrals, and record progress notes throughout each program.
Parenting & Family Support Services
PlanStreet supports parenting education and life skills programming by allowing staff to manage class enrollment, track attendance, monitor participation, document progress, and report on program completion. These tools help staff coordinate supportive services alongside housing assistance while maintaining a complete record of each client's engagement.
Reporting & Program Visibility
PlanStreet provides leadership with real-time reporting and dashboards that offer visibility into housing services, program participation, client activity, and case management performance. By bringing housing and supportive service data together in one system, staff can better monitor outcomes, improve coordination across programs, and maintain accurate documentation.
Results & Impact
With PlanStreet, Living Grace Homes operates from a connected platform that brings HMIS data and internal programs data together, giving staff a more complete view of every client they serve and more time back to care.
The organization can now:
- Eliminate duplicate data entry through automated HMIS integration
- Accelerate client onboarding into housing and supportive services
- Centralize housing and family support case management
- Improve coordination across multiple housing programs
- Track services, referrals, and client progress in one platform
- Increase operational efficiency and spend more time with clients by reducing administrative work
- Improve visibility into program performance and client outcomes