CASE STUDY:
Equal Hope
Equal Hope Empowers Cancer Care Access with PlanStreet Case Management Software
Organization Overview
Equal Hope is a nonprofit organization dedicated to eliminating health disparities and improving health outcomes for women by providing free breast and reproductive cancer screenings, navigation, and patient support. The organization serves uninsured and underinsured individuals , ensuring that everyone—regardless of income or insurance status—has access to life-saving early detection and treatment. In 2025, Equal Hope began reaching out directly to members of Blue Cross Community Health PlansSM who may have missed recommended breast cancer screening or treatment. Equal Hope patient and nurse navigators provide closed loop care by also reaching out to staff, confirming appointments, and ensuring proper identification of members.
Challenges
Before implementing PlanStreet, Equal Hope faced challenges common among healthcare and community-based nonprofits:
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Fragmented Data Tracking:
- Fragmented data tracking between outreach, clinical partners, and patient navigation teams.
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Manual Case Management Processes:
- Manual case management processes that made it difficult to follow up with patients consistently
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Limited Reporting Capabilities:
- Limited reporting capabilities for funders and health partners
- A growing demand for services that required more efficient coordination of outreach, screenings, and case follow-ups.
Equal Hope needed a centralized, scalable case management platform that could streamline its workflows, enhance reporting, and improve the patient journey from outreach to treatment.
Solution
Equal Hope partnered with PlanStreet to implement a tailored Case Management System designed specifically for social, health, and human service organizations. With PlanStreet, Equal Hope achieved:
- Seamless Client Intake & Assessment: A streamlined digital intake process captures patient demographics, screening eligibility, and medical history, reducing paperwork and errors.
- Coordinated Care Navigation: Automated task assignments and referral workflows ensure every patient receives timely follow-up for screenings, diagnostics, and treatment.
- Outreach and Program Tracking: PlanStreet’s built-in outreach management tools allow Equal Hope to monitor community engagement and screening events in real time.
- Data-Driven Reporting Dashboards and analytics provide insight into key metrics such as completed screenings, patient outcomes, and geographic service coverage.
- HIPAA-Compliant Security: Ensures sensitive health information is safely stored and accessed only by authorized staff and partners.
Results
After adopting PlanStreet’s Case Management Software, Equal Hope transformed its service delivery and impact:
- Notable increase in patient screenings and early cancer detections
- Significant reduction in missed follow-ups and uncompleted referrals
- Enhanced coordination between case managers, clinics, and outreach teams
- Improved transparency for funders through real-time impact reporting
- Greater accessibility of services to uninsured and underinsured individuals